Technical Support Engineer

Job Summary

A company is looking for a Technical Support Engineer, EMEA.

Key Responsibilities:

• Handle escalated customer issues, providing technical support and working towards issue resolution
• Collaborate with Engineering teams to analyze product behavior and identify issues
• Assist in developing and maintaining services, including custom solutions and automation scripts

Required Qualifications:

• Bachelor's degree in Computer Science, Information Technology, or related discipline, or equivalent experience
• 3-5 years of experience in technical support, software development, or related role
• Proficiency in Python programming and Linux administration
• Experience with relational and graph databases, specifically Postgres and Neo4J
• Familiarity with cloud platforms and containerization technologies like Docker