Technical Support Engineer

Job Summary

A company is looking for a Technical Support Engineer to provide user support and enhance customer interactions.

Key Responsibilities

• Provide in-depth technical support via support tickets and Slack messages, resolving complex user-reported issues
• Debug, reproduce, and troubleshoot software bugs and usability problems
• Design and build internal tools and automations to scale support operations

Required Qualifications

• Experience in technical support, software engineering, or a related technical role
• Strong understanding of software development workflows; experience with IDEs, LLMs, and building with AI
• Strong debugging skills and a passion for digging deep into technical problems
• Self-starter with curiosity, creativity, and a bias for action