Technical Support Engineer

Job Summary

A company is looking for a Technical Support Engineer to provide top-tier technical support to customers.

Key Responsibilities

• Deliver planned weekend support and on-call services as required
• Provide functional support through support ticketing systems and screen shares
• Support self-hosted customers with installations, upgrades, and migrations

Required Qualifications

• 2+ years of experience supporting Java-based web applications
• 2+ years using the Linux command line to parse log files and configure system settings
• 2+ years of troubleshooting firewalls and proxies
• 2+ years working with a REST API
• 2+ years supporting a SaaS product or web app