Technical Support Engineer

Job Summary

A company is looking for a Technical Support Engineer to provide excellent customer service in a dynamic and technical environment.

Key Responsibilities

• Independently triage, troubleshoot, and resolve support tickets while managing customer communications
• Assist in the installation and configuration of new customers and provide technical training on products
• Document and escalate bug reports to the engineering team while prioritizing recurring issues for resolution

Required Qualifications

• 4+ years of tier 2 and 3 support experience with Microsoft systems infrastructure
• 3+ years of hands-on experience with enterprise network environments and Microsoft tools
• 2+ years of experience using command line tools and Windows Management Instrumentation (WMI)
• 2+ years of experience with Windows OS and Server platforms
• Proficiency in ticketing platforms such as Salesforce, Zendesk, or ServiceNow