Technical Support Engineer

Job Summary

A company is looking for a Technical Support Engineer to provide advanced technical support for its products and infrastructure.

Key Responsibilities

• Respond to customer inquiries and provide technical guidance for complex issues
• Act as a first responder to platform-level alerts, performing advanced troubleshooting and escalation
• Lead complex incident analysis and coordinate with internal teams to resolve platform-level problems

Qualifications

• Demonstrated experience in enterprise technical support or a similar advanced support role (3+ years)
• Strong experience working with Linux systems and command-line tools for troubleshooting
• Solid understanding of troubleshooting methodologies for complex technical issues
• Experience with enterprise networking concepts to diagnose platform-level issues
• Experience supporting enterprise customer environments in a cloud-based context