Technical Support Engineer

Job Summary

A company is looking for a Technical Support Engineer to provide technical assistance and support for customers throughout their lifecycle.

Key Responsibilities

• Act as level three technical support, troubleshooting complex customer issues and identifying root causes
• Collaborate with Customer Success and Engineering teams to ensure smooth onboarding and issue resolution
• Continuously improve troubleshooting workflows using new tools and technologies

Required Qualifications

• Experience with Amazon Web Services (AWS)
• Experience with REST APIs and intermediate SQL knowledge
• 3+ years of advanced experience troubleshooting technical problems in an Enterprise SaaS environment
• Proficiency in programming languages such as Python, Javascript, or Bash is a plus
• Experience leveraging AI tools for debugging and troubleshooting workflows