Technical Support Engineer

Job Summary

A company is looking for a Technical Support Engineer to provide technical support for software, OS, and network issues related to digital media players.

Key Responsibilities

• Provide first response and technical support for issue resolution via email and remote sessions
• Identify client issues through fact-finding questions and isolate potential root causes
• Document all customer interactions and escalate cases requiring advanced technical skills

Required Qualifications

• Experience with Cisco Digital Media suite, Chrome OS, and digital media devices
• Experience with Windows Server 2016/2019 or Linux environments
• Working knowledge of databases such as SQL or MySQL
• Understanding of TCP/IP networking, DNS, and proxies is a plus
• Bachelor's degree or equivalent/related work experience (1-3 years)