Technical Support Engineer

Job Summary

A company is looking for a Technical Support Engineer to serve as a bridge between customer support and product development teams.

Key Responsibilities

• Handle escalated technical support cases requiring deep product knowledge and advanced troubleshooting
• Develop custom scripts and tools for issue diagnosis and automation of troubleshooting processes
• Participate in product development cycles, providing implementation guidance and contributing fixes for customer-impacting issues

Required Qualifications

• 5+ years of experience in technical support or software engineering, preferably in the SaaS industry
• Proficiency in at least one programming language (e.g., JavaScript, Python, Java, C#)
• Strong understanding of databases, SQL, API design, and cloud infrastructure (AWS, Azure, GCP)
• Experience with software development methodologies and version control (Git)
• Understanding of networking concepts and security principles