Technical Support Engineer

Job Summary

A company is looking for a Technical Support Engineer to provide support for their IRIS Image Capture platform.

Key Responsibilities

• Provide support to live customers via email, phone, and meetings as required
• Troubleshoot and resolve software defects and performance issues
• Work cross-functionally with various teams to streamline support processes for customers

Qualifications

• Excellent academic background in Computer Science or a related field
• 2-5 years of Software Engineering experience
• 3+ years of SaaS experience
• Experience with customer support
• Experience with Dental Practice Management Systems and Imaging Systems is a plus