Technical Support Engineer

Job Summary

A company is looking for a Technical Support Engineer to manage customer support and technical issues.

Key Responsibilities

• Act as the first point of contact for customers, managing tickets and urgent requests
• Support customers during the implementation and production of products
• Troubleshoot and analyze technical issues while collaborating with various teams

Required Qualifications

• 2+ years of experience in Tier 2 Technical Support, preferably in cybersecurity or software
• Strong hands-on knowledge of Linux and Windows operating systems
• Familiarity with network protocols such as TCP/IP and HTTP
• Experience with SaaS platforms; knowledge of Kubernetes is a plus
• BS in Computer Science or equivalent experience