Technical Support Engineer

Job Summary

A company is looking for a Tier 1 Technical Support Engineer.

Key Responsibilities

• Provide support for Hyper-converged computing clusters for end-users, customers, and partners
• Troubleshoot and resolve technical issues while maintaining customer satisfaction
• Participate in the on-call rotation and collaborate with the Services team for scheduled tasks

Required Qualifications

• 1-2 years of experience in IT Support / Helpdesk / Infrastructure support
• Basic Linux command line skills and understanding of networking fundamentals
• Basic hardware knowledge and experience using a ticketing system
• Ability to document findings clearly and escalate issues appropriately
• Proficient in organization and project management