Technical Support Engineer

Job Summary

A company is looking for a Technical Support Engineer II.

Key Responsibilities

• Resolve product issues and inquiries via various support channels
• Provide Level 2 technical support, including pre-sales guidance and advanced troubleshooting
• Maintain accurate case documentation and customer records in Salesforce CRM

Required Qualifications

• Minimum of 2 years of experience in technical service and product support, preferably in access control or security systems
• BA/BS degree in a technical field or equivalent professional experience (2-5 years)
• Knowledge of low-voltage electronics and experience with Windows client and server operating systems
• Familiarity with networking concepts and devices
• Basic to advanced proficiency in Spanish is preferred