Technical Support Engineer

Job Summary

A company is looking for a Technical Support Engineer I to provide advanced technical support for healthcare products.

Key Responsibilities

• Provide self-directed support and resolution for technical issues within the installed base
• Document detailed information about issues and troubleshooting steps in the CRM
• Perform preventative maintenance activities and remote software upgrades to ensure system stability

Required Qualifications

• Extensive knowledge of computer hardware, including workstations and servers
• Strong proficiency with workstation and server operating systems
• Solid understanding of network infrastructure and communication protocols
• 1-3 years of experience with medical information systems such as RIS, PACS, or EMR platforms preferred
• Bachelor's Degree in Biomedical Engineering, Computer Science, or related field preferred