Technical Support Engineer

Job Summary

A company is looking for a Technical Support Engineer to join their Customer Success team.

Key Responsibilities

• Answer user questions through email, chat, and GitHub issues
• Understand, reproduce, and resolve customer issues, escalating to engineering when necessary
• Improve support processes and represent user needs in product discussions

Required Qualifications

• Strong interest in providing excellent customer experience
• Logical approach to problem-solving and prioritization
• Curiosity and willingness to explore new challenges
• Interest in security or open source software
• Experience with GitHub or other source control tools is a plus