Technical Support Engineer
Job Summary
A company is looking for a Technical Support Engineer II to provide dedicated support to specific clients and collaborate with a global team to resolve software issues.
Key Responsibilities
- Serve as a Subject Matter Expert and provide technical guidance for software upgrades
- Lead troubleshooting efforts and develop new processes for issue resolution
- Monitor production systems and assist in troubleshooting infrastructure-related issues
Required Qualifications
- 5+ years of experience with enterprise software applications in a technical role
- Intermediate proficiency with MSSQL and experience with application architecture troubleshooting
- Experience with .NET or Java/J2EE applications and application servers
- Bachelor or Master of Science in Computer Science/Engineering or relevant experience
- Ability to work collaboratively with various stakeholders
COMPLETE JOB DESCRIPTION
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Company Overview
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