Technical Support Engineer

Job Summary

A company is looking for a Sr. Technical Support Engineer to provide technical assistance and support to customers.

Key Responsibilities

• Become technically proficient in the company's suite of products
• Troubleshoot technical problems and manage incoming support cases
• Participate in the software development lifecycle by diagnosing and reporting issues

Required Qualifications

• Associates or bachelor's degree in computer science or IT-related field or equivalent experience
• 2+ years of relevant experience in a technical role
• Experience troubleshooting Windows (7-11) and OSX (Sierra-Big Sur)
• Familiarity with Office 2010-365 and mobile operating systems (iOS/Android)
• Knowledge of command line/terminal, Windows registry, and Active Directory