Technical Support Engineer

Job Summary

A company is looking for a Technical Support Engineer 1.

Key Responsibilities

• Provide excellent customer service to customers, partners, and internal stakeholders
• Manage customer calls and the creation and submission of support tickets
• Perform routine server installations and refreshes, and assist in generating software licenses

Required Qualifications

• 1+ years of experience in customer support, technical support, or a similar role
• Customer-centric mentality with the ability to empathize and prioritize customer issues
• Excellent troubleshooting and analytical skills
• Ability to manage multiple tasks independently in a fast-paced environment
• Intelligence and familiarity with web-based technologies, with a rapid learning ability