Technical Support Engineer

Job Summary

A company is looking for a Technical Support Engineer to resolve complex issues and enhance user experience with their product.

Key Responsibilities

• Respond to technical customer inquiries and support escalations via email and chat
• Debug complex issues related to the product and collaborate with engineering for solutions
• Build and maintain technical resources, including documentation and troubleshooting guides

Required Qualifications

• 1-2 years of experience in technical customer support or QA for a technical product
• Technical background through a degree, certification, or hands-on experience in support engineering or software development
• Ownership mindset with strong initiative and follow-through
• Experience at an early-stage startup is a plus
• Familiarity with tools like Intercom, Zendesk, or similar is desirable