Technical Support Engineer

Job Summary

A company is looking for a Technical Support Engineer - West.

Key Responsibilities

• Handle incoming technical queries via IM and email
• Troubleshoot customer inquiries related to API integrations, systems issues, and multi-product workflows
• Document steps to connect to new tools and build, troubleshoot, and modify workflows during remote sessions with customers

Required Qualifications

• Two years plus of technical support experience in automation or a related field
• Experience troubleshooting in a web-based environment, including HTTP, SSL, and basic networking
• Familiarity with at least one modern programming language, such as Python, TypeScript, or Ruby
• Experience with APIs and interpreting API documentation
• Self-motivated with excellent organizational and time management skills