Technical Support Engineer

Job Summary

A company is looking for a Tech Support Engineer II - Integrations.

Key Responsibilities

• Provide support and implementation assistance to customers through various methods
• Monitor and troubleshoot integration functionalities, ensuring they operate as expected
• Serve as an internal escalation point for customer issues and advocate for customer needs

Required Qualifications

• High school diploma
• 3+ years of experience in customer support for software applications
• Experience conducting training for customers or prospects
• Ability to translate customer requirements into product functionality
• Previous experience in integrations, the software industry, or clinical research is preferred