Technical Support Engineer

Job Summary

A company is looking for a Support Engineer to enhance customer experience through technical support and engineering contributions.

Key Responsibilities

• Act as the primary contact for customers, addressing inquiries and resolving issues efficiently
• Debug complex integration issues by analyzing logs, source code, and identifying root causes
• Contribute to API improvements and maintain documentation for effective customer self-service

Required Qualifications

• 5+ years of experience in full-stack engineering or technical support
• Proficient in debugging complex systems and solving integration challenges
• Native-level English communication skills with a focus on building trust with technical teams
• Ability to multitask and thrive in a fast-paced, high-ownership environment
• Experience with developer tools, APIs, or integration platforms is a plus