Technical Support Engineer

Job Summary

A company is looking for a Technical Support Engineer Tier I.

Key Responsibilities

• Provide timely and efficient technical support to customers
• Troubleshoot and resolve customer issues through various communication channels
• Build and maintain an internal knowledge base and enhance the customer support process

Required Qualifications

• Foundational understanding of Microsoft Windows operating systems
• Basic exposure to PowerShell and familiarity with macOS and/or Linux environments
• Experience in customer service, helpdesk, or IT support roles
• Introductory knowledge of Active Directory or Group Policy
• Motivated to learn and grow within a technical support role