Technical Support Engineer

Job Summary

A company is looking for a Technical Support Engineer based in East Asia to join their team.

Key Responsibilities:

• Diagnose, troubleshoot, and resolve customer issues in a timely manner
• Respond to all Level 1 & Level 2 support tickets within SLA and create internal tickets with development
• Create knowledge base content and support weekend shift rotation as required

Required Qualifications:

• Currently based and reside in East Asia
• 3+ years of Linux administration experience with various distributions
• 2+ years in a Technical Support position with experience in support ticketing systems
• 2+ years in Windows Server Administration and knowledge of Apache troubleshooting
• Experience with AWS and Azure Administration