Technical Support Engineer

Job Summary

A company is looking for a Technical Support Engineer to independently resolve complex technical issues and customer-reported incidents.

Key Responsibilities

• Serve as the primary technical contact for customers, diagnosing issues and maintaining relationships
• Own support cases end-to-end, ensuring accurate documentation and collaboration for resolution
• Utilize lab environments to reproduce issues and contribute to knowledge base articles for efficiency

Required Qualifications

• Bachelor's degree or equivalent practical experience
• 3+ years of hands-on technical support or engineering experience in a customer-facing environment
• Proven ability to manage multiple customer cases with minimal oversight
• Experience with log analysis, troubleshooting, and database fundamentals including SQL
• Familiarity with Linux operating systems and Windows Server environments