Technical Support Engineer

Job Summary

A company is looking for a Support Engineer, VIP to provide advanced technical support to enterprise customers.

Key Responsibilities

• Provide high-quality technical support and consultation through Zendesk tickets and customer calls
• Handle escalated customer issues requiring deeper investigation and complex debugging scenarios
• Collaborate with engineering teams to analyze logs, customer codebases, and provide technical guidance on WordPress best practices

Required Qualifications

• US-based position; candidates must hold American citizenship
• Experience in customer-facing technical roles, preferably in enterprise WordPress support
• Proficient in reading and troubleshooting code in HTML, CSS, PHP, and JavaScript
• Solid understanding of WordPress core concepts, including themes, plugins, and common troubleshooting patterns
• Familiarity with web technologies, including REST APIs, HTTP, DNS, and version control (Git)