Technical Support Engineer

Job Summary

A company is looking for a Technical Support Engineer.

Key Responsibilities

• Respond to customer support requests and manage assigned cases, performing structured troubleshooting and documentation
• Learn and apply troubleshooting principles for security platforms, escalating issues when necessary
• Collaborate with senior engineers and contribute to internal documentation and knowledge sharing

Required Qualifications

• Bachelor's degree or equivalent experience in Computer Science, Information Systems, Engineering, Cybersecurity, or a related technical discipline
• Demonstrated interest in technology and cybersecurity through relevant coursework, labs, or projects
• Foundational understanding of Linux or Windows operating systems and networking basics
• Curiosity, coachability, and a desire to learn complex systems