Technical Support Engineer

Job Summary

A company is looking for a Technical Support Engineer to establish and lead its technical support function.

Key Responsibilities

• Serve as the primary point of contact for customers, providing timely and effective technical support
• Diagnose, troubleshoot, and resolve technical issues across cloud, containerized, and network environments
• Collaborate with engineering and product teams to reproduce, investigate, and escalate complex issues

Required Qualifications

• 3+ years of experience in Tier 2/3/4 technical support or as a System/Post Sale/Production engineer, preferably in a SaaS or cybersecurity company
• Strong knowledge of cloud environments (AWS, Azure, or Google Cloud)
• Familiarity with containerized environments (Docker, Kubernetes)
• Hands-on experience with Linux systems and troubleshooting
• Understanding of networking, routing, and security concepts