Technical Support Engineer

Job Summary

A company is looking for a Mid/Senior Technical Support Engineer.

Key Responsibilities

• Take ownership of support requests from intake through resolution, including triage and root cause analysis
• Investigate issues using logs and system behavior to determine the source of problems
• Install, upgrade, and validate software deployments across various customer environments

Required Qualifications

• 3-6 years of experience in technical support or systems engineering
• Background in supporting software deployments and configurations in customer-facing environments
• Working knowledge of SQL and database connectivity concepts
• Familiarity with containerization and hybrid/on-prem infrastructure setups
• Bachelor's degree in a technical field or equivalent hands-on experience