Technical Support Engineer

Job Summary

A company is looking for a Technical Support Engineer (EMEA) to provide world-class customer service and technical guidance.

Key Responsibilities

• Handle customer escalations through the ticketing system and diagnose issues using internal tools
• Provide technical guidance to customers on integrating with APIs and utilizing product functionality
• Develop internal tools to automate workflows and assist in creating a comprehensive knowledge base

Required Qualifications

• 2+ years of experience in a B2B customer-facing technical support role or engineering
• Experience collaborating with engineering teams and providing technical feedback
• Ability to debug and triage customer issues effectively
• Experience with scripting or developing internal tools using APIs and functional knowledge of SQL
• Familiarity with ticketing systems such as Pylon, Zendesk, or similar