Technical Support Engineer

Job Summary

A company is looking for a Technical Support Engineer L1.

Key Responsibilities

• Provide post-implementation support and technical issue resolution for storage hardware and software products
• Conduct daily remote monitoring of the storage environment and manage open tickets with timely updates
• Develop and submit knowledge-based articles while building positive relationships with customers

Required Qualifications

• BS in a technical discipline such as Electrical Engineering, Computer Science, or equivalent experience
• In-depth technical knowledge and strong troubleshooting skills
• Preferred 4+ years of experience in technical support for storage or enterprise-level infrastructure products
• Familiarity with operating systems (Linux, UNIX, Windows) and networking fundamentals
• Ability to work flexible shifts and provide exceptional customer service