Technical Support Engineer

Job Summary

A company is looking for a Technical Support Engineer.

Key Responsibilities

• Troubleshoot customer environments related to Linux, OpenStack, Kubernetes, and networking issues
• Manage alert systems and document processes while reproducing customer issues in labs
• Collaborate with development teams to resolve escalated issues and provide customer support during incidents

Required Qualifications

• High School diploma or equivalent required; four-year college degree preferred or equivalent work history (3+ years in technical customer support)
• Expertise in Linux system administration and troubleshooting
• Experience with DCOPs, firmware upgrades, and various hardware platforms
• Networking experience, including troubleshooting tools and concepts
• Knowledge of OpenStack, Kubernetes, and virtualization solutions