Technical Support Engineer

Job Summary

A company is looking for a Technical Support Engineer.

Key Responsibilities

• Troubleshoot customer environments related to Linux, OpenStack, Kubernetes, and networking technologies
• Resolve IaaS-related needs in customer datacenters and handle alert management
• Collaborate with the development team on customer issues and participate in on-call rotations

Required Qualifications

• High School diploma or equivalent required; four-year college degree preferred or equivalent work history
• 3+ years of technical customer support experience in IaaS or SaaS technologies
• Expertise in Linux system administration and troubleshooting
• Experience with networking tools and troubleshooting network issues
• Knowledge of OpenStack, Kubernetes, and virtualization solutions