Technical Support Engineer

Job Summary

A company is looking for a Technical Support Engineer to provide customer support for proprietary software and services.

Key Responsibilities

• Provide general helpdesk support and manage knowledge base using Zendesk
• Offer technical guidance and support to users, including installation and configuration of software
• Maintain documentation and assist with troubleshooting software and networking issues

Required Qualifications

• Associates degree in Computer Science/Information Technology or equivalent experience
• Strong computer skills, particularly with Windows OS, networking, and hardware
• Basic understanding of web technologies, including JavaScript and HTML
• Familiarity with Microsoft Office Suite, Google Docs, and Jira
• Ability to troubleshoot and resolve technical issues effectively