Technical Support Engineer

Location: Remote

Compensation: To Be Discussed

Reviewed: Tue, May 12, 2026

This job expires in: 30 days

Job Category: Information Technology

Weekly Hours: Full Time

Employment Status: Permanent

Employer Type: Employer

Career Level: Experienced

Education Level: Some College, Bachelors

Job Summary

A company is looking for a Technical Support Engineer.

Key Responsibilities:

Troubleshoot customer environments related to Linux, OpenStack, Kubernetes, and networking
Reproduce and confirm customer issues in labs, providing detailed information to the development team
Handle escalations and communicate effectively with customers during incidents

Required Qualifications:

High School diploma or equivalent; four-year degree preferred or equivalent work history
3+ years of technical customer support experience in IaaS/SaaS technologies
Expertise in Linux system administration and troubleshooting
Knowledge of OpenStack, Kubernetes, and networking concepts
Experience with DCOPs, firmware upgrades, and networking tools

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