Technical Support Engineer

Job Summary

Technical Support Engineer is a full-time position focused on troubleshooting technical issues, managing customer support experiences, and collaborating with cross-functional teams to enhance customer satisfaction.

Key Responsibilities

• Manage customer support tickets from intake to resolution while meeting SLA expectations
• Troubleshoot complex issues related to workflows, configurations, integrations, and platform functionality
• Collaborate with Product, Engineering, and Customer Success teams to resolve customer challenges and drive continuous improvement

Required Qualifications

• 2-5 years of experience in technical support or customer-facing SaaS support roles
• Technical fluency with enterprise software, web applications, APIs, and cloud technologies
• Experience with support tools such as Jira, Zendesk, or similar ticketing platforms
• Bachelor's degree preferred in Computer Science, Engineering, Information Systems, or related fields
• Flexibility for occasional on-call support or after-hours escalation coverage as needed