Technical Support Engineer

Job Summary

Technical Support Engineer, a full-time remote position responsible for independently resolving technical issues for developers and security teams, managing support tickets, and creating documentation to enhance customer support.

Key Responsibilities

• Manage inbound support tickets during US business hours, ensuring timely resolution
• Troubleshoot integration issues across various platforms by analyzing logs and reproducing edge cases
• Develop support resources such as runbooks and guides while identifying recurring issues for product improvement

Required Qualifications

• 3+ years of experience in technical support or support engineering at a B2B SaaS company
• Proficient in reading JSON payloads, parsing stack traces, and basic scripting in Python or JavaScript
• Understanding of developer workflows, CI/CD pipelines, and dependency management
• Familiarity with security concepts such as SCA tools and supply chain risk is a plus
• Experience with Zendesk or similar ticketing tools and exposure to open source ecosystems is advantageous