Technical Support Engineer

Job Summary

Technical Support Engineer provides full-time technical support for healthcare products, addressing complex issues, managing customer satisfaction, and performing system maintenance remotely.

Key Responsibilities

• Provide advanced technical support and act as an escalation resource for customers
• Document technical issues and troubleshooting steps in CRM while managing customer support experience
• Perform preventative maintenance and remote software upgrades to ensure system stability

Required Qualifications

• Extensive knowledge of computer hardware, workstations, servers, and storage systems
• Strong proficiency with workstation and server operating systems
• Solid understanding of network infrastructure and communication protocols
• Proven capability to manage and prioritize multiple assignments with minimal supervision
• Degree from a Technical College/University or equivalent experience; Bachelor's Degree preferred in relevant fields