Technical Support Engineer

Job Summary

Supporting retail technology environments, the full-time remote Technical Support Engineer will troubleshoot and resolve issues related to POS systems and payment platforms while providing exceptional customer service across various shifts, including evenings and weekends.

Key responsibilities

• Serve as the primary point of contact for customers via phone and email
• Troubleshoot and resolve issues related to POS systems and payment software
• Document issues, resolutions, and customer interactions accurately

Required qualifications

• Experience supporting POS systems, payment platforms, or retail technology environments
• Familiarity with credit card machines and transaction processing
• Ability to handle a high volume of phone and email support
• Strong troubleshooting skills and the ability to think quickly
• Willingness to work a flexible schedule, including evenings and weekends