Technical Support Engineer

Job Summary

Providing high-quality technical support, the full-time remote Technical Support Engineer will resolve complex technical issues, partner with the Professional Services team during customer implementations, and engage with US-based customers on East Coast hours.

Key responsibilities

• Serve as a primary technical support resource for US-based customers, owning ticket resolution across web technologies, APIs, SDK integrations, and platform configuration
• Collaborate with the Professional Services team on customer implementations, troubleshooting integration issues, and providing technical solutions
• Work directly with customer developers and IT teams to diagnose and resolve technical issues, documenting fixes and known issues for broader team use

Required qualifications

• 4+ years in a technical support, solutions, or implementation role at a B2B SaaS company
• Strong working knowledge of JavaScript, HTML, CSS, and APIs
• Experience using Postman or similar tools to troubleshoot API behavior
• Familiarity with administering or supporting SaaS platforms like Zendesk or Salesforce
• Based on the US East Coast with the right to work in the US