Technical Support Engineer

Job Summary

Providing exceptional customer service, the full-time Associate Technical Support Engineer will remotely assist customers with technical issues related to the iCIMS platform, conduct root-cause analyses, and deliver customized solutions while contributing to a 24x7 support team.

Key responsibilities

• Provide technical and consultative support to customers regarding the iCIMS platform and integration products
• Conduct root-cause analyses and troubleshoot customer issues, ensuring timely resolutions
• Demonstrate excellence in customer service by maintaining a positive and proactive attitude

Required qualifications

• 6+ months of work experience in a customer service role
• Good working knowledge of Windows/Mac OS and its components
• Strong knowledge of web-browser based technologies
• Ability to be flexible in work schedule, including nights and weekends
• Capacity to control interactions in a consultative manner