Technical Support Engineer

Job Summary

Working remotely in a full-time capacity, the Technical Support Engineer will diagnose complex technical issues, provide comprehensive solutions, and ensure customers achieve maximum value from their technology investments across healthcare, government, and corporate environments.

Key responsibilities:

• Troubleshooting software and hardware issues in phone and ticketing queues
• Collaborating with internal teams to resolve escalated cases
• Documenting solutions for knowledge sharing and contributing to process improvements

Required qualifications:

• Practical experience in Information Technology, Engineering, or a related technical field
• 2-4 years of technical support or software troubleshooting experience
• Experience with SQL databases and basic query writing
• Familiarity with Windows and/or Linux server environments
• Understanding of web technologies (HTTP/HTTPS, APIs, web browsers)