Technical Support Engineer

Job Summary

Providing advanced technical support to customers, the full-time Technical Support Engineer will troubleshoot complex issues related to Ops Log, Parsing, API, Power BI, and various hardware, software, and network systems while working remotely.

Key responsibilities

• Respond to and resolve customer inquiries and technical issues via various communication channels
• Monitor system performance and manage Ops Log, ensuring optimal operation and addressing parsing errors
• Collaborate with IT teams and document customer interactions and resolutions for future reference

Required qualifications

• Bachelor's degree in Information Technology, Computer Science, Engineering, or a related field preferred
• 3-5 years of experience in technical support or IT support roles
• Proficiency in operating systems (Windows, macOS, Linux) and knowledge of networking protocols
• Experience with remote support tools and scripting/automation tools (e.g., PowerShell, Python)
• Ability to work flexible hours, including evenings and weekends, and participate in an on-call rotation