Technical Support Engineer

Job Summary

Providing expert support and troubleshooting for healthcare IT systems, the full-time remote Technical Support Engineer will serve as the primary PACS technical resource, managing customer inquiries and collaborating with cross-functional teams to resolve technical issues.

Key responsibilities

• Serve as the primary PACS technical support resource for customer healthcare IT projects
• Provide second-level support for PACS/RIS and healthcare IT systems, troubleshooting and resolving escalated technical issues
• Coordinate projects and maintain detailed records of incidents, resolutions, and workflows within the ticketing system

Required qualifications

• Bachelor's degree in Information Technology, Healthcare Informatics, or a related field, or equivalent professional experience
• Minimum of 5 years of experience in IT support roles, with 3 years in a healthcare or radiology-focused technical support role
• Strong knowledge of Windows operating systems and Linux system administration
• Experience supporting PACS, RIS, DICOM, HL7, EMR, and other healthcare IT systems
• Proven experience troubleshooting complex software applications and healthcare technology solutions