Technical Support Engineer

Job Summary

Working remotely on a weekend shift, the full-time Technical Support Engineer will triage and manage technical support tickets from enterprise customers, investigate incidents, and contribute to the team's knowledge base while collaborating with a global team.

Key responsibilities

• Triage and own technical support tickets, collaborating with a global team across time zones
• Investigate incidents methodically, reading logs and running queries to surface root causes
• Write clear internal notes and documentation for continuity and shared knowledge

Required qualifications

• Bilingual in English and Spanish, with genuine fluency
• Willingness to work weekends (Friday to Tuesday) with days off during the week
• Technical background in software, systems, or related fields, with problem-solving experience
• Familiarity with Linux tools, such as find and grep
• Strong note-taking skills to gain context and build confidence for both the engineer and the customer