Technical Support Engineer

Job Summary

Providing efficient technical support, the full-time Technical Support Engineer will troubleshoot customer issues via phone and other channels, ensuring product functionality while working remotely.

Key responsibilities

• Provide timely and efficient technical support to customer inquiries
• Troubleshoot and resolve customer issues, following up to ensure full product functionality
• Build and maintain an internal knowledge base with guides and solutions

Required qualifications

• Foundational understanding of Microsoft Windows operating systems
• Basic exposure to PowerShell and familiarity with macOS and/or Linux environments
• Experience in customer service, helpdesk, or IT support roles
• Introductory knowledge of Active Directory or Group Policy
• Motivation to learn and grow within a technical support role