Technical Support Engineer

Job Summary

To support a growing team, the full-time remote Technical Support Engineer will establish scalable support processes, collaborate on client onboarding, and proactively monitor platform activities to enhance customer experience.

Key responsibilities

• Define and evolve support operations in partnership with leadership and cross-functional teams
• Collaborate with Solutions Engineers to create onboarding experiences for high-profile enterprise clients
• Monitor platform activity and work with developers to identify and resolve potential issues before they affect clients

Required qualifications

• 2-3+ years of experience in technical support or customer-facing engineering roles, preferably in high-growth tech environments
• Strong troubleshooting, documentation, and incident management skills with familiarity in cloud platforms and APIs
• Proven ability to collaborate with senior stakeholders, including engineers and product managers
• Demonstrated appetite for ownership and innovation in fast-paced settings
• Bonus: Experience in blockchain, crypto, or digital asset platforms