Technical Support Engineer

Job Summary

Joining the Customer Experience team, the remote Technical Support Engineer will diagnose and troubleshoot complex software and endpoint management issues across Windows, macOS, and Linux environments while providing technical assistance and best-practice guidance to customers.

Key responsibilities

• Engage with customers to provide technical assistance and troubleshoot issues related to device enrollment, patch deployment, and software management
• Collaborate cross-functionally with Engineering, Customer Success, and Professional Services to resolve customer issues and improve product quality
• Create and maintain knowledge base articles and documentation to enhance support quality and customer self-service

Required qualifications

• 2+ years of experience in technical support, IT operations, or SaaS support
• Working knowledge of Windows, macOS, and Linux endpoint environments
• Ability to read, modify, and troubleshoot scripts in PowerShell, Bash, or Python
• Familiarity with REST APIs and structured data
• Basic understanding of networking and endpoint security concepts