Technical Support Engineer

Job Summary

To support a growing team, the full-time Technical Support Engineer will provide efficient technical assistance to clients, diagnose product-related issues, and collaborate with cross-functional teams, all while working remotely.

Key responsibilities

• Provide efficient and effective technical support to customers
• Diagnose and troubleshoot software and hardware issues related to the product
• Document and track customer issues, resolutions, and best practices to contribute to the knowledge base

Required qualifications

• Proven experience in technical support, preferably in data backup or storage solutions
• Strong knowledge of Veeam data backup products and ecosystem experience (e.g., VMware ESX(i)/vSphere, Microsoft Hyper-V)
• Advanced user or administrative level experience with Ubuntu Linux and Windows Server
• Experience conducting root cause analysis (RCA), including analyzing OS, infrastructure, and product logs
• Proficiency in English and Italian is required