Technical Support Engineer

Job Summary

Owning the end-to-end customer experience, the full-time remote Technical Support Engineer will diagnose and resolve technical issues across the platform, manage customer interactions from initial contact to resolution, and contribute to the development of AI-powered support tools.

Key responsibilities

• Diagnose and resolve technical issues across data pipelines and integrations using logs, SQL, and APIs
• Own issues end-to-end, including triaging, reproducing, and validating fixes while communicating with customers
• Build and maintain documentation and knowledge bases to reduce ticket volume over time

Required qualifications

• 2+ years in a technical support, solutions engineering, or SRE-adjacent role
• Experience with cloud environments such as AWS, GCP, or Azure
• Familiarity with modern data stack tools like Snowflake, Databricks, and dbt
• Proficiency in Python for reading and writing code, including running tests and shipping patches
• Experience using AI tools for support tasks and documentation