Technical Support Engineer

Job Summary

Joining the Tech Support Team, the full-time Technical Support Engineer will ensure a seamless customer experience by addressing inquiries and resolving issues related to Wildix products and services while working remotely from Italy.

Key responsibilities:

• Promptly attend to customer inquiries and ensure a satisfying experience
• Identify, analyze, and troubleshoot technical issues while providing timely assistance
• Collaborate with cross-functional teams and train partner engineers on product usage

Required qualifications:

• Minimum of 3 years of experience in a customer care or support role in the telecommunications industry
• Native Italian speaker with good spoken and written English communication skills
• Strong knowledge of VoIP and network technologies (OSI model, TCP/IP, LAN, WAN, DNS, DHCP, QoS)
• Familiarity with Salesforce Service Cloud and JIRA for ticket management
• Ability to work both independently and collaboratively in a team environment